Privacy Policy
- Purpose and Scope of Data Collection
The primary data collected on the company's website includes: full name, email, phone number, and customer address in the contact section. These are mandatory details that customers must provide when seeking consultation or purchasing products, to allow the company to confirm and contact the customer to ensure their rights are protected.
Customers are responsible for maintaining the confidentiality of all activities conducted using the information they provide and their email account. Furthermore, customers must promptly notify the company’s website about any unauthorized use, abuse, or security breaches involving third-party registration details and passwords.
- Scope of Use of Information
The company uses the customer information provided for the following purposes:
- To confirm orders and deliver products to the customer upon request.
- To provide information about products to customers if requested.
- To send marketing emails, promotional information about the products we sell.
- To notify customers about activities related to the company's website.
- To contact and resolve issues with users in special cases.
- Customer personal information will not be used for purposes beyond confirming and contacting related to transactions at the company.
- In cases required by law enforcement, including: prosecution, court, or investigative authorities regarding violations by the customer.
- Duration of Data Storage
The personal data of customers will be stored until a request for removal is made by the administration. Otherwise, the personal information will be securely stored on the company’s servers.
- Address of the Data Collection and Management Unit
KENMEC CO., LTD.
Address: Thach That - Quoc Oai Industrial Park, Quoc Oai Town, Quoc Oai District, Hanoi, Vietnam
Hotline: 02433940868
- Means and Tools for Users to Access and Edit Their Personal Data
Customers have the right to review, update, modify, or delete their personal information by contacting the website administration to make changes.
Customers have the right to file complaints regarding the disclosure of their personal information to the website administration. Upon receiving such complaints, the company will verify the information and, depending on the nature of the complaint, will take appropriate action.
- Commitment to Protecting Customer Personal Information
Customer personal information on the website is guaranteed to be kept confidential according to the company’s privacy protection policy. Information collection and use will only occur with the customer’s consent, except in cases required by law.
The company will not use, transfer, provide, or disclose customer personal information to any third party without the customer’s consent.
If the server storing personal information is hacked, leading to the loss of customer data, the company will notify the authorities to investigate and take immediate action, and inform the affected customers.
The company’s management requires individuals to provide accurate personal information when registering/purchasing products, including full name, contact address, email, and phone number, and assumes responsibility for the legality of the provided information. The company is not responsible for and will not resolve any complaints related to the rights of customers who provided inaccurate personal information during registration.
Privacy Policy
This privacy policy helps you understand how the website collects and uses your personal information through interactions with the website, including information provided when registering an account, subscribing to communications from us, or purchasing products and services.
We use your personal information to communicate with you regarding your use of our website, respond to questions, or send documents and information you request.
Our website places great importance on protecting information and employs the best methods to secure customer data and payment details.
All transaction information is confidential, except when required by legal authorities.
